01What Adducta does
We are a paid advertising service. We plan and buy advertising for our clients on Google, Facebook, Instagram and Bing, make the images and the copy that run in it, publish the landing pages it points at, and capture the enquiries it produces. Each enquiry is then graded, so a client knows which of the people who wrote in are worth phoning first.
The work is done inside the advertising platforms' own systems, through the interfaces they publish for the purpose. A client either owns their advertising account and gives us access to it, or has one created for them inside our manager account. Either way they can see what we did, what it cost and what it produced, and every change we make is recorded.
What we hold about the people who respond to that advertising, and what we do with it, is set out in full in the privacy policy.
02What to expect when you write
- One working day for a general enquiry, usually the same day.
- Five working days to acknowledge a privacy or deletion request, and 30 days to complete it. If something needs longer we tell you before the 30 days are up, and say why.
- A person, by name. We do not run a ticket queue and we do not answer with a form letter.
- No marketing because you wrote to us. We answer what you asked. Anything else you have to ask for.
03If you are here about an advertisement
If you clicked an advertisement and reached a page belonging to one of our clients, the business you were contacting is the one holding your enquiry. Write to us anyway. We will tell you which business it was, pass your request to them, and delete our own copy if that is what you want. The route is section 15 of the privacy policy, and it takes one email.